EXCHANGE/RETURN POLICY

In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 30 days of receiving your order.

WHAT IS ONLINE STORE CREDIT

It means you can return your purchase and utilize the same amount for a later purchase.

HOW DOES THIS WORK?

Simply email us at Marshmallowskidswear@gmail.com and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.

till when i can claim this?

Please make sure that you send in this request within 30 days of receiving your order. No requests will be entertained after 30 days.

How do i send the item back?

Once your request has been approved, you will simply courier it back to us. Don’t worry; we will share the details with you when you email.

what about the shipping costs?

We apologize but we cannot refund any shipping costs, except in the following cases

  • If the item was damaged when received by the customer
  • If the wrong item was delivered
  • If promotional free shipping is being offered

In all other cases, you will be responsible for bearing the cost of sending the item back to us.

What if I just want to cancel an order?

Orders can only be cancelled within 24 hours of placing the order by emailing us at Marshmallowskidswear@gmail.com .

Please Note:

  • Any items that have been worn, used, or altered will not be exchanged.
  • Tags and labels must be intact.
  • Summer stock will be exchanged only with summer items & winter items only with winter stock.
  • Inter-brand exchange is not allowed.

CUSTOMER CARE

Call Us At:

+92 344 6304361

Available: Mon-Fri

09:00 am-06:00 pm

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